Commercial / Article 69
Property Manager Emergency Protocol: The First Call, First Photos, and First Vendor
Managers need a repeatable protocol before tenant reports become bigger losses.
Situation snapshot
The problem in plain English.
Managers need a repeatable protocol before tenant reports become bigger losses.
Start with safety and source control. Then work through what can dry, what needs removal, what should be documented, and where professional mitigation or remediation should take over.
Action order
Move through it in the right sequence.
- 01Confirm occupant safety.
- 02Stop the source or dispatch maintenance.
- 03Request photos and affected unit details.
- 04Call mitigation early for multi-unit or hidden moisture risk.
Risk check
What changes the seriousness.
Watch for
Multiple units, tenant health concerns, sewage, electrical hazards, or delayed reporting.
What the pros look for
Pros coordinate access, moisture mapping, tenant communication, and documentation.
Source backed
